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Experience the rich and authentic flavors of Palestine in the heart of the UAE. Our menu is a celebration of time-honored recipes.
Terms & Conditions
Terms & Conditions
Last Updated: September 3, 2026
These Terms & Conditions govern your use of Al Kalha Restaurant’s website, WhatsApp ordering service, digital ordering channels, and related customer services.
By placing an order or using our services, you agree to these Terms & Conditions.
The service is operated by:
AL KALHA RESTAURANT L L C SOLE PROPRIETORSHIP SHJ. BR
Website:
https://alkalharestaurant.com/
Email:
info@alkalharestaurant.com
- Restaurant Services
Al Kalha Restaurant provides food ordering, pickup, delivery, customer service, and related restaurant services.
Orders may be placed through channels including:
- Our website
- Online ordering pages
- Telephone
- Other approved Al Kalha Restaurant channels
- Orders
An order is subject to acceptance by Al Kalha Restaurant.
We may contact you to clarify:
- Product selection
- Quantity
- Customization
- Delivery address
- Pickup branch
- Availability
- Delivery time
- Other information necessary to fulfill the order
An order may not be considered accepted until it has been confirmed through our ordering system or by the restaurant.
- Menu Availability
Menu items, ingredients, portion sizes, preparation options, and availability may vary by branch and time.
We may substitute, remove, or mark an item unavailable when necessary.
We will not intentionally substitute a materially different product without informing the customer where customer approval is reasonably required.
- Pricing
Prices displayed through Al Kalha Restaurant’s official ordering channels are generally the applicable prices at the time the order is placed.
Prices may change without prior notice.
Applicable:
- Delivery fees
- Taxes
- Service charges
- Promotional discounts
- Other disclosed charges
may be added where relevant.
The final amount will be communicated through the applicable ordering channel.
- Delivery
Delivery availability depends on:
- Customer location
- Branch availability
- Delivery area
- Restaurant operating capacity
- Traffic conditions
- Weather
- Other operational factors
Estimated delivery times are estimates and may change due to circumstances outside our reasonable control.
Customers are responsible for providing accurate delivery and contact information.
- Pickup
Customers selecting pickup are responsible for collecting the order from the confirmed branch.
Pickup availability and preparation time may vary.
- Payments
Available payment methods may vary by branch, order type, and ordering channel.
Where payments are processed by third-party payment providers, their terms and security procedures may also apply.
Al Kalha Restaurant does not intentionally store full payment-card credentials where these are handled directly by an authorized payment processor.
- Order Changes and Cancellation
Requests to change or cancel an order are subject to the status of the order and restaurant approval.
Once preparation has started, delivery has been dispatched, or the order has otherwise progressed substantially, cancellation or modification may not be possible.
Customers should contact Al Kalha Restaurant as soon as possible regarding any requested change.
- Refunds
Refund eligibility depends on the specific circumstances of the order.
Where a refund is approved, the processing time may depend on the payment method, bank, or payment service provider.
Nothing in these Terms limits any mandatory customer rights provided under applicable UAE law.
- WhatsApp Communications
When you contact or order from Al Kalha Restaurant through WhatsApp, you authorize us to communicate with you through WhatsApp regarding:
- Your order
- Order confirmation
- Delivery or pickup information
- Customer support
- Service-related communications
Marketing communications will be handled in accordance with applicable rules and communication preferences.
Our use of WhatsApp is also subject to applicable Meta and WhatsApp platform requirements.
- Customer Responsibilities
You agree to provide accurate information when placing an order.
You must not:
- Use our systems fraudulently
- Attempt unauthorized access
- Interfere with our technology or services
- Submit malicious software or automated abuse
- Impersonate another person
- Use our services for unlawful purposes
- Intellectual Property
Al Kalha Restaurant’s brand names, logos, menu content, website materials, images, designs, and other proprietary materials are owned by or licensed to Al Kalha Restaurant.
They may not be copied, reproduced, or commercially used without appropriate permission.
- Third-Party Services
Certain parts of our services may depend on third-party providers, including:
- WhatsApp and Meta
- Hosting providers
- Payment providers
- Delivery providers
- Mapping services
- Technology providers
We are not responsible for outages or failures caused solely by third-party platforms outside our reasonable control, but we will make reasonable efforts to restore or provide alternative service where practical.
- Limitation of Liability
To the maximum extent permitted by applicable law, Al Kalha Restaurant will not be liable for indirect, incidental, or consequential losses arising from events outside our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
- Privacy
Our handling of personal information is described in our Privacy Policy:
- Data Deletion
Instructions for requesting deletion of eligible personal data are available at:
- Governing Law
These Terms are governed by the applicable laws of the United Arab Emirates.
Any dispute will be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory consumer-protection rules that apply.
- Changes to These Terms
We may update these Terms from time to time.
The latest version will be published on this page with the updated revision date.
- Contact
Al Kalha Restaurant
Legal Entity:
AL KALHA RESTAURANT L L C SOLE PROPRIETORSHIP SHJ. BR
Website:
https://alkalharestaurant.com/