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Experience the rich and authentic flavors of Palestine in the heart of the UAE. Our menu is a celebration of time-honored recipes.
Privacy Policy
Privacy Policy
Last Updated: September 3, 2026
Al Kalha Restaurant (“Al Kalha”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and share information when you interact with Al Kalha Restaurant through our website, WhatsApp Business services, online ordering systems, customer service channels, and related digital services.
The service is operated by:
AL KALHA RESTAURANT L L C SOLE PROPRIETORSHIP SHJ. BR
Website:
https://alkalharestaurant.com/
Contact Email:
info@alkalharestaurant.com
- Information We Collect
Depending on how you interact with us, we may collect:
- Your name
- Mobile phone number
- WhatsApp profile information made available to us
- Messages and communications you send to us
- Order details and order history
- Delivery address
- Location information or map location that you voluntarily provide for delivery
- Restaurant branch preferences
- Customer service requests and feedback
- Marketing preferences and communication consent
- Technical information necessary to operate and secure our services
- Transaction and payment status information
We do not intentionally collect or store complete payment-card credentials when payment is processed by an external payment provider.
- WhatsApp Business Communications
Al Kalha Restaurant uses the WhatsApp Business Platform to communicate with customers.
When you contact us through WhatsApp, we may process information including your phone number, profile name, messages, order information, delivery information, and other information you voluntarily provide.
We use this information to:
- Receive and process restaurant orders
- Confirm order details
- Provide delivery or pickup information
- Answer customer questions
- Handle complaints and customer service requests
- Send transactional updates related to your order
- Provide offers or marketing messages where permitted and where appropriate consent has been obtained
- Improve our restaurant and customer service operations
- How We Use Your Information
We may use your personal information to:
- Provide and operate our restaurant services
- Process and manage orders
- Arrange delivery and pickup
- Communicate with you about your order
- Provide customer support
- Verify order information
- Prevent fraud, misuse, or unauthorized activity
- Maintain the security and reliability of our systems
- Improve our products, services, menus, and customer experience
- Comply with legal, regulatory, accounting, or governmental requirements
- Send marketing communications where permitted by applicable law and your communication preferences
- Service Providers
We may use third-party service providers to help operate our services.
These may include technology providers, cloud hosting providers, communications providers, delivery service providers, payment processors, analytics providers, and customer-support technology providers.
These providers may process personal information only as necessary to provide services to Al Kalha Restaurant and are expected to handle such information appropriately and securely.
The use of a technology service provider does not transfer ownership of Al Kalha Restaurant’s customer accounts, WhatsApp Business Account, phone numbers, or customer data to that provider.
- Meta and WhatsApp
Our WhatsApp communications are provided using services made available by Meta Platforms and WhatsApp.
Your use of WhatsApp is also subject to WhatsApp’s and Meta’s applicable terms and privacy policies.
Information sent through WhatsApp may be processed by Meta or WhatsApp according to their respective policies and technical requirements.
- Sharing of Information
We do not sell your personal information.
We may share information only when reasonably necessary with:
- Service providers working on our behalf
- Delivery partners where necessary to complete an order
- Payment processors
- Technology and cloud infrastructure providers
- Government authorities where required by applicable law
- Professional advisers where reasonably necessary
- A successor entity in connection with a lawful restructuring, merger, or transfer of business operations
- Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Certain information may be retained for longer periods where required for:
- Accounting
- Tax
- Fraud prevention
- Legal compliance
- Dispute resolution
- Regulatory obligations
- Security and system integrity
- Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system or electronic communication method can be guaranteed to be completely secure.
- Your Choices and Rights
Subject to applicable law, you may request to:
- Access information we hold about you
- Correct inaccurate information
- Request deletion of eligible personal information
- Withdraw marketing consent
- Stop receiving promotional communications
You may contact us at:
For data deletion requests, please also see:
- Marketing Communications
Where permitted, Al Kalha Restaurant may send offers, promotions, menu updates, or other marketing communications.
You may opt out of marketing messages at any time by replying with an unsubscribe request or by contacting:
Transactional messages relating to an active order may still be sent when necessary to provide the requested service.
- Children
Our online ordering and WhatsApp services are intended for general restaurant customers and are not specifically directed to children.
We do not knowingly seek to collect personal information from children in violation of applicable law.
- International Processing
Some technology or cloud service providers may process information in countries outside the United Arab Emirates.
Where applicable, we take reasonable steps to use reputable providers and appropriate safeguards for such processing.
- Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies, or legal requirements change.
The updated version will be posted on this page with a revised “Last Updated” date.
- Contact Us
For privacy questions or requests:
Al Kalha Restaurant
Legal Entity:
AL KALHA RESTAURANT L L C SOLE PROPRIETORSHIP SHJ. BR
Website:
https://alkalharestaurant.com/